Privacy
policy.

01Who are we?

This website is published by Diversia, a multicultural marketing agency. Diversia is the controller of the personal data processed through this website, within the meaning of the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the amended French Data Protection Act of 6 January 1978.

02Data we collect

We only collect the data needed for the purposes described below:

• Contact form: first and last name, email address, phone number, company and the content of your message.
• Exchanges by email or phone: the information you choose to send us.
• Browsing data: IP address, browser type, pages viewed and data from cookies, under the conditions described in section 7.

Mandatory fields are indicated in the forms. If they are not completed, we will not be able to process your request.

03Purposes and legal bases

• Answering your contact and quotation requests – legal basis: pre-contractual measures taken at your request and Diversia’s legitimate interest in responding to enquiries.
• Managing our relationship with clients and prospects – legal basis: performance of the contract or legitimate interest.
• Ensuring the website works properly and securely – legal basis: legitimate interest.
• Measuring website traffic – legal basis: your consent, where required.

04Recipients of the data

Your data is intended only for authorised Diversia staff. It may be passed on to our technical subcontractors (website hosting, email, analytics tools), who act on our instructions and are bound by confidentiality and security obligations.

Your data is never sold or transferred to third parties for commercial purposes.

05Retention periods

• Contact requests and prospects: 3 years from your last contact with us.
• Clients: for the duration of the contractual relationship, then according to the statutory limitation periods (up to 10 years for accounting documents).
• Cookies and trackers: 13 months maximum from when they are placed; your cookie choice is stored for 6 months.

06Your rights

In accordance with the regulations, you have the right to access, rectify, erase, restrict and port your data, as well as the right to object to its processing. Where processing is based on your consent, you can withdraw it at any time. You may also set out instructions regarding what happens to your data after your death.

To exercise these rights, write to us at contact@diversia-marketing.com. We will reply within one month. Proof of identity may be requested if there is reasonable doubt about your identity.

If, after contacting us, you believe your rights have not been respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

07Cookies and trackers

When you browse the website, cookies may be placed on your device. Cookies that are strictly necessary for the website to work do not require your consent. Analytics or third-party cookies are only placed with your agreement, which you can withdraw at any time.

You can also set your browser to refuse cookies; some features of the website may then be affected.

08Transfers outside the European Union

Some of our service providers may be located outside the European Union. In this case, these transfers are covered by appropriate safeguards, in particular an adequacy decision of the European Commission or standard contractual clauses.

09Security

Diversia implements appropriate technical and organisational measures to protect your data against loss, unauthorised access, disclosure or alteration: secure connection (HTTPS), access restricted to authorised persons only and regular backups.

10Changes to this policy

We may update this policy to reflect changes in the law or in our practices. The version in force is the one published on this page.

Last updated: [date]